WE DO NOT CREDIT OR REFUND ANY SHIPPING COST.
Returns & DOA Guarantee:
We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email firstname.lastname@example.org, with detailed pictures of the item within one hour of the package's arrival. If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a replacement will be provided.
In the event a refund is approved for an intended purchase, the refund will be issued for the purchase price minus a 20% fee.